About this role
We invite you to join the world of luxury hospitality at Fairmont Mayakoba as our new Director or Sales Leisure to lead our sales operations in Playa del Carmen, Mexico. In this pivotal leadership role, you will oversee all sales activities, drive revenue growth, and build a high-performing sales team dedicated to delivering exceptional leisure experiences. You will be responsible for developing and executing comprehensive sales strategies that align with organizational objectives while maintaining the highest standards of customer satisfaction and service excellence.
Develop and implement strategic sales plans to achieve revenue targets and market expansion goals across leisure properties and offeringsLead, mentor, and motivate a diverse sales team, fostering a culture of excellence, accountability, and continuous improvementAnalyze market trends, competitor activities, and customer insights to identify opportunities for business growth and market positioningManage sales forecasting, pipeline development, and performance metrics to ensure accurate reporting and data-driven decision-makingBuild and maintain strong relationships with key stakeholders, clients, and partners to drive business development and customer retentionOversee pricing strategies, promotional campaigns, and customized packages to optimize revenue and market competitivenessMonitor sales performance against KPIs and implement corrective actions to meet or exceed organizational targetsCollaborate with cross-functional departments including marketing, operations, and customer service to ensure seamless execution of sales initiativesRepresent the organization at industry events, trade shows, and networking opportunities to enhance brand visibility and generate leadsPrepare comprehensive sales reports and present insights to senior management for strategic planning and decision-making
Minimum 5+ years of progressive sales leadership experience in the leisure, hospitality, or tourism industryProven track record of successfully leading sales teams and achieving or exceeding revenue targetsStrong expertise in sales strategy development, business planning, and market analysisDemonstrated proficiency in P&L management and financial acumenExcellent knowledge of customer relationship management (CRM) systems and sales analytics toolsExceptional communication, negotiation, and interpersonal skillsStrategic thinking with the ability to identify market opportunities and drive business growthExperience managing multi-property or multi-location sales operationsStrong organizational and time management skills with the ability to prioritize competing demandsBilingual proficiency in Spanish and English (preferred)Experience in luxury or premium leisure market segments (preferred)Familiarity with international sales practices and diverse market dynamics (preferred) Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.