About this role
Primary Responsibilities
• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
• Responsible for Front Desk, Bell operations, Guest Experience and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.
Operational Management
• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• Reception / Information Log Book
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Conduct briefing for all heartist team members.
Diploma or Degree preferably in hospitality or related fieldPrevious experience as a Team Leader or Duty ManagerComputer literate (Windows environment), PMS (Opera cloud), and an aptitude for new technologiesFluent in English, other foreign languages are preferableLeadership capabilities and experiences in facing unpredicted situations WHY WORK FOR ACCOR
Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.