About this role
We are seeking an enthusiastic and detail-oriented Learning & Development Manager to join our team in Udaipur, India. In this pivotal role, you will be responsible for designing, implementing, and managing comprehensive training and development programs that drive organizational excellence and foster employee growth. Reporting to the Director of People & Culture, you will collaborate with leadership teams across the organization to create a culture of continuous learning and professional development. This is an excellent opportunity for an innovative and empathetic professional to make a meaningful impact on our workforce's skills, engagement, and career progression.
Design, develop, and facilitate a variety of training programs including onboarding, leadership development, skills enhancement, and specialized workshops to support organizational goals and employee developmentExecute a comprehensive onboarding experience for new employees, ensuring a smooth transition and strong foundation for success; continuously update and improve onboarding processes based on feedback and organizational needsConduct thorough needs assessments in collaboration with department leaders to identify skill gaps and training requirements; translate findings into actionable learning strategiesManage and maintain accurate records of all training activities, participant information, and completion rates; analyze training data and metrics to measure program effectiveness and ROISupport the development and coaching of departmental trainers, ensuring consistency, compliance, and quality across all training initiatives throughout the organizationOversee the administration of online learning management systems, including course assignments, progress monitoring, and completion tracking for mandatory and elective programsPartner with operational leaders to review job task checklists and training tools, ensuring they support effective departmental onboarding and skill developmentCollaborate with regional Learning & Development counterparts to align strategic direction, share best practices, and maintain consistency across the organizationSupport apprenticeship programs and educational assistance initiatives, fostering a culture of lifelong learning and professional growthOversee the performance review program to ensure timely and thorough completion of probationary and annual reviews for all employeesContribute to broader People & Culture operations and organizational initiatives as assigned; demonstrate flexibility and willingness to adapt to evolving business needs **Required Qualifications:**
Minimum 2 years of professional experience in a leadership role, preferably within the hospitality, service, or corporate environmentProven experience in designing and facilitating training programs that drive measurable results and service excellenceDemonstrated expertise in conducting needs assessments and translating organizational requirements into effective learning solutionsStrong proficiency with Microsoft Office applications (Outlook, Teams, PowerPoint, Publisher, Excel, and Word)Proficiency with online learning management systems and training administration platformsExcellent analytical skills with the ability to interpret data, identify trends, and develop data-driven improvement strategiesExceptional written and verbal communication skills with the ability to present information clearly to diverse audiencesStrong project management and organizational skills with the ability to manage multiple initiatives simultaneouslyAbility to build and maintain strong interpersonal relationships with colleagues at all organizational levels**Preferred Qualifications:**
Previous experience in Learning & Development, talent management, or human resources functionsUniversity degree in Hotel/Restaurant Management, Human Resources, Business Administration, or related disciplineKnowledge of adult learning principles and instructional design methodologiesExperience with budget management and financial planning for training programsFamiliarity with change management practices and organizational developmentCoaching and mentoring experienceExperience developing and delivering leadership development programs**Key Competencies:**
Enthusiastic, positive, and motivational approach to employee developmentDetail-oriented with strong attention to accuracy and qualityInnovative and creative mindset with willingness to explore new training methodologiesCollaborative approach to working with cross-functional teamsFlexible and adaptable with the ability to thrive in a fast-paced environmentResults-oriented with a commitment to achieving organizational goalsEmpathetic and supportive in fostering employee growth and engagementInclusive mindset that values diverse perspectives and backgroundsEfficient and organized in managing time and resources effectivelyVisionary thinking with the ability to anticipate future organizational learning needs An opportunity to be with world’s preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.