About this role
Primary Responsibilities
Revenue Management & Strategic PricingMarket Analysis: Perform continuous analysis of changing channel distribution models and their direct impact on consumer booking trends.Pricing Strategy: Optimize hotel and corporate pricing strategies by defining and managing BAR (Best Available Rate) levels, stay restrictions, and other tactical yield management measures congruent with demand factors.Rate Integrity: Maintain rates that promote brand integrity and protect long-term customer relationships.Offer Development: Collaborate with the Revenue Management and Sales & Marketing teams to determine effective, engaging, and targeted rate offers (packages) delivered to the right customer via the right channel.Distribution Control: Monitor transient, group, and tour booking pace to determine pricing and availability controls for all reservation distribution sources, implementing timely changes to the distribution plan.Forecasting & Data: Complete all rooms and revenue forecasting to accurately project unconstrained demand. Maintain future and historical data within the Demand Analysis strategies.System Integrity: Ensure appropriate system overrides are in place and special events or promotions are accurately loaded into the property systems (PMS/CRS/Channel Manager).Business Selection: Partner with the Director of Sales & Marketing and Sales team members to encourage strategic selection of group/corporate business in alignment with brand guidelines.Competitor Tracking: Track and analyze competitive set (comp set) pricing and yield strategies to accurately predict marketplace reactions.Meetings & Reports: Chair and prepare comprehensive materials for the weekly Revenue Management Meetings and prepare regular revenue updates for Executive Management.Reservation Operations & Guest RelationsDaily Operation: Responsible for the daily organization, workflow allocation, and operational efficiency of the reservation section.Quality Standards: Monitor guest service personnel constantly, ensuring maximum guest satisfaction is achieved through personalized guest recognition and prompt, cordial attention.Public Relations: Establish and maintain excellent public relations with all guests and visitors, safeguarding a top-tier reputation for the Hotel.Information Accuracy: Maintain complete and updated knowledge of all the hotel's latest features, services, and promotions. Ensure guests are provided with the most accurate, meaningful, and up-to-date information at all times.Team Management & LeadershipRecruitment & Reviews: Interview, select, and recruit direct reports. Conduct objective, periodic performance reviews with the team.Talent Development: Identify and develop team members with high potential. Plan, conduct, and maintain training programs that address development needs and equip staff with new skills to meet changing business demands.Professionalism: Constantly monitor team members’ appearance, hygiene, attitude, and overall degree of professionalism.Leadership Example: Maintain a positive attitude towards work, stay self-disciplined, self-motivated, and set an exemplary working standard for all subordinates. Be understanding, supportive, encouraging, and helpful to the entire team.General ResponsibilitiesCollaboration: Maintain an excellent working relationship with all colleagues and hotel departments (Finance, Front Office, F&B, Sales & Marketing, IT, People & Culture, Engineering).Safety & Compliance: Stay fully aware of and compliant with the hotel’s fire, life safety, and emergency procedures.Administrative Duties: Attend all briefings, meetings, and corporate trainings as assigned by management. Perform any other reasonable duties assigned by the Management team.Other ResponsibilitiesBe aware of the hotel fire & life safety/emergency procedures.Attend all briefings, meetings and trainings as assigned by management.Maintain a high standard of personal appearance and hygiene at all times.Perform other reasonable duties assigned by the assigned by the Management.Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed.Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations. Profile
Knowledge and Experience
Diploma in Tourism / Hospitality Management Prior experience in Revenue Management is an asset. Minimum of 2 years of experience as Sales Manager / 3 years of experience as Front Office or Reservations Manager / 2 years of experience in a related field.Excellent reading, writing and oral proficiency in English language.Proficient in MS Excel, Word, & PowerPoint.High degree of professionalism with sound human resources management and business acumen capabilities. Competencies
Strong leadership, interpersonal and training skills.Good communication and customer contact skills.Service oriented with an eye for details.Ability to work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Well-presented and professionally groomed at all times. 100% salary and 100% service charge during the probation period.Full Social, Health, and Unemployment Insurance contributions right from the probation period.13th-month salary & Resort's performance-based bonus.Monthly Officer Check (OC) allowance at the Resort’s restaurants.Relocation Allowance.Monthly Phone Allowance.Monthly Gasoline Allowance.Housing Allowance / Free accommodation at Heartist House.03 complimentary meals per day at the staff cafeteria.Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.Professional training programs from AccorHotels Academy.International, professional, and dynamic working environment.Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.