About this role
Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocationConduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutionsDesign, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platformsManage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employeesMeasure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findingsLead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational cultureManage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectivenessStay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiativesPrepare detailed reports and presentations for senior management on training outcomes and strategic recommendations Bachelor's degree in Human Resources, Hospitality Management, or a related fieldMinimum 5–7 years of progressive experience in Learning & Development, with at least 2–3 years in a managerial or leadership capacityDemonstrated experience in conducting Training Needs Analysis and designing customized learning solutionsExcellent facilitation, coaching, presentation, and public speaking skillsStrong budget management and financial planning experienceExceptional English communication skills, both written and verbalProven ability to lead, mentor, and develop team membersExperience in change management and organizational development initiativesAbility to work collaboratively across all organizational levels with flexibility and resilience in adapting to evolving business needs