About this role
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Keep Mis-en-place ready for VIP arrival (Reg. cards, room keys, welcome drink) Register and process check in/out for all VIPs guests efficiently and professionally. Escort VIP guests to their rooms. Update guest information into the computer after a complete check in. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned. Have knowledge of t...