About this role
What do we expect from you?
Under the general guidance of the Director of Housekeeping, assist in assuring smooth and efficient running of the Public Area in accordance to the hotel standards.
How your day looks like?
Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all timesMaintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shiftCollect and stock restroom towels from laundry, fold neatly and put in restroomReturn dirty towels and soiled linens to laundry for cleaningDust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shiftEmpty and clean trash bins in public areasFamiliarize self with all functions happening in the hotelEnsure all the telephones in the public areas are clean and operableMaintain furniture and equipment in a serviceable condition and report any defects immediatelyReports maintenance defects to Housekeeping office immediatelyDeal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow upFollow key signing procedures and take responsibility for assigned keysHand in all lost property and follow correct lost and found procedureEnsure all equipment and material used are in a clean and working order, any defects should be reported immediatelyAssist fellow employees to perform similar or related jobs as and when necessaryCarry out any projects and assignments as directed by the Director of HousekeepingAttend any meetings or training sessions as requiredUndertake any reasonable request and/or special projects as requested by management
How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.