About this role
KEY RESPONSIBILITIES
Room Control & Coordination
Monitor daily occupancy, arrivals, departures, stayovers and room status.Coordinate room cleaning priorities based on arrival times, VIPs, early arrivals and operational requirements.Assign and distribute rooms to Room Attendants based on occupancy and manpower availability.Monitor room cleaning progress throughout the shift and follow up on outstanding rooms.Ensure cleaned and inspected rooms are updated accurately and released promptly in the hotel system.Identify and resolve discrepancies between Front Office and Housekeeping room status.Coordinate room changes, rush rooms, late check-outs and other special room requirements.Cross-Department Coordination
Maintain close communication with Front Office on room readiness and guest priorities.Coordinate with Engineering on room defects and maintenance issues affecting room availability.Escalate prolonged Out-of-Order/Out-of-Service rooms and operational issues to the Housekeeping leadership team.Support effective communication between Room Attendants, Supervisors and other operational departments.Operational & Administrative Support
Maintain accurate records of room assignments, room status and outstanding tasks.Monitor productivity and room allocation to ensure workloads are distributed efficiently.Track guest requests and ensure timely follow-up.Assist with daily reports, room discrepancy reports and operational handovers.Support Housekeeping Supervisors and management during high occupancy and peak periods.Guest Experience & Quality
Prioritise VIP rooms, special requests and rooms requiring urgent attention.Ensure room readiness supports hotel check-in standards and minimises guest waiting time.Communicate delays or operational challenges promptly to the relevant teams.Support the Housekeeping team in maintaining cleanliness and presentation standards.REQUIREMENTS
Previous experience in Housekeeping, Front Office or hotel operations preferred.Good understanding of hotel room operations and room status terminology.Experience with hotel Property Management Systems (PMS) is an advantage.Strong coordination, organisation and communication skills.Able to multitask and prioritise effectively in a fast-paced environment.Good attention to detail and accuracy.Comfortable working with computers, reports and operational systems.Able to work shifts, weekends and public holidays according to operational requirements.KEY COMPETENCIES
Planning & OrganisationCommunication & CoordinationAttention to DetailProblem SolvingSense of UrgencyTeamwork & CollaborationGuest FocusAccountabilityKEY PERFORMANCE INDICATORS
Timely availability and release of clean roomsAccuracy of room status and PMS updatesEffective management of rush and priority roomsReduction of room status discrepanciesTimely follow-up of maintenance and room defectsEffective allocation of Room Attendant workloadCommunication and coordination with Front Office and HousekeepingContribution to guest satisfaction and smooth check-in experience