About this role
Primary Responsibilities
Operation
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her teamEnsure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures setSupervise public areasReplenish guest supplies and ensure that guests requests are promptly attended toAttend to reports on damage or malfunction in hotel roomsMaintain equipment in proper state of cleanlinessMaintain a section floor reportConduct regular room checklistsReport unusual behavior/activities on floors to Executive HousekeeperRecord room status in allocated section accuratelyAssist Executive Housekeeper in assessing team members’ attendance and performanceOther Responsibilities
Be well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the assigned by the ManagementEstablish and maintain effective employee working relationships Degree or Diploma in Hotel ManagementGood oral proficiency in English languageMinimum 1 year of experience in a similar capacityAbility to speak other languages and basic understanding of local languages will be an advantage
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situations