About this role
Ensure the highest levels of guest service through the application of all Fairmont standard operating policiesTo make sure all soiled linen is regularly emptied from the pantry and returned to the linen roomTo stock up all pantries with clean linen according to par-stockTo assist the linen room as required with daily tasks. To report immediately any Lost and Found article(s) to the Royal Service officeTo report any equipment which is malfunctioningTo be responsible to sign for assigned key, pager, work paper and return by end of shiftTo vacuum all corridors and staircases as assigned by sectionTo bring any guest supplies weekly to pantries according to weekly order listTo note all guest requests received via Royal Service Office/ Supervisors and carry out exactly all requestsTo move furniture from time to timeTo refill daily chemicalsTo clean all walls lights/ceiling lights as requiredAssist with other responsibilities and duties in the absence of other team members or other tasks assigned by the managerTo assist with the removal of guestroom drapery for cleaningTo conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)To replace guestroom light bulbs as they breakTo keep Housekeeping Office, floor pantries, storerooms clean and tidy at all timesTo report anything which could be classed as a Health and Safety hazardAssist in on job training of new House Attendants as and when requiredTo attend an training courses given by Housekeeping and Human ResourcesTo comply with any reasonable request by the Supervisor and Hotel Management Competency in verbal English essentialPrevious experience in Hotel Housekeeping department desirablePrevious experience in customer service desirablePrevious experience in 5 star property desirableDynamic, energetic and thrives under pressure Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus