About this role
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our Sales Coordinator.
The Sales Coordinator supports the Leisure Sales team in driving revenue for Raffles Doha and Fairmont Doha by providing comprehensive administrative and operational support. This role coordinates sales activities, manages client communications, prepares proposals and contracts, maintains accurate records, and ensures seamless execution of leisure business opportunities. Working closely with internal departments and external travel partners, the Sales Coordinator contributes to delivering exceptional service, strengthening client relationships, and achieving the hotels' leisure sales objectives while upholding the luxury standards of Raffles and Fairmont Doha.
Key Responsibilities:
Provide administrative and coordination support to the Leisure Sales teamPrepare proposals, contracts, and other sales-related documentation in a timely and accurate mannerManage and maintain client accounts, correspondence, and sales records in the CRM systemCoordinate with travel agencies, tour operators, wholesalers, and other leisure partnersAssist in responding to client inquiries and follow up on quotations, contracts, and paymentsMonitor room allocations, release dates, and booking status in coordination with Reservations and Revenue ManagementPrepare reports, sales activity updates, and performance trackers for the Leisure Sales teamCoordinate site inspections, familiarization trips, and client visitsLiaise with internal departments to ensure smooth execution of bookings and client requirementsMaintain organized filing systems and ensure all sales documentation is up to dateSupport the team in planning and coordinating sales missions, trade shows, and promotional eventsEnsure compliance with hotel policies, brand standards, and sales proceduresBuild and maintain positive relationships with internal and external stakeholdersPerform other duties as assigned by the Director of Leisure Sales or Sales Managers What will you bring to this role?
Diploma or bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related fieldPrevious experience in a sales coordination, reservations, or hospitality sales role, preferably within a luxury hotel environmentExperience supporting leisure sales, travel agencies, tour operators, or wholesale business is an advantageStrong administrative, organizational, and time management skillsExcellent verbal and written communication skills in English;Due to the nature of the role, fluency in Russian is essential to effectively communicate with Russian-speaking clients and business partnersProficiency in Microsoft Office applications, particularly Excel, Word, and PowerPointExperience with hotel systems such as Opera Cloud, Delphi, or other CRM and sales management platforms is preferredStrong attention to detail with the ability to manage multiple priorities in a fast-paced environmentExcellent interpersonal skills with a customer-focused approachAbility to work collaboratively with cross-functional teams while maintaining professionalism and confidentialitySelf-motivated, proactive, and able to work independently with minimal supervisionFlexibility to adapt to changing business needs and operational requirementsEmbrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactionsFoster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized