About this role
We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Hostess, reporting to the F&B Supervisor. The Hostess is responsible for providing exceptional and personalized service to our guests, ensuring that every arrival and dining experience is seamless, warm, and welcoming. The role includes greeting and seating guests, managing reservations and table assignments, assisting with guest inquiries and requests, coordinating with the service team, and ensuring the restaurant or outlet is presented to the highest standards.
At Raffles, the Hostess is more than the first point of contact for our guests. This role is about creating memorable dining experiences through genuine hospitality, elegance, and attention to detail. The Hostess is professional, gracious, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and sophistication that define the Raffles experience.
KEY ROLES & RESPONSIBILITIES
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.Provide a warm and friendly welcome, leading guests and seating them at their tableTake telephone bookings and maintain a clear and organised reservations bookAssist in the set-up of tables and displaysMaintain and update guest databaseBe attentive to guests and resolve their complaints where possible, reporting all incidents to SupervisorMaintain cleanliness of hostess station and surrounding areas, as well as of all menusMaintain good working relationship with own colleagues, and all other departmentsCorrect preparation of all necessary operational material in the back officeLearn safety, sanitation and hygiene policiesPresent check to guests and performs cashiering function if neededEffectively control guest flow in the restaurant ensuring maximum turnoverAssist in carrying out quarterly, bi-yearly, yearly inventory of operating equipmentTrain waitstaff and bus staff in hostess standardsEnsure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standardsCarry out any other duties as and when assigned by the Management of the HotelAssist other Food & Beverage Outlets in their operations within peak times when needed
1 year Hotel experience in F&BSecondary educationExcellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guests Possess full knowledge of restaurant’s seating/table planComputer knowledge (Microsoft Excel, Word, Powerpoint)
AND ABOVE ALL
Embrace the Raffles brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respected
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.