About this role
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceProcess all external and internal calls, text messages, or emails either by redirecting calls or assisting the callerTake ownership of the caller’s request and ensure follow up according to the hotel’s standards and taking messages if necessary.Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the “Royal Service” software systemServe as a liaison for Guests requiring information relating to all aspects of the hotelHandle and distribute faxes, voice messages and written messages for internal and external GuestsHave full knowledge of the hotel’s emergency proceduresFollow department policies, procedures and service standardsFollow all safety policies Other duties as assignedHourly Rate: $35.64 USD Gross per hourYour skills and experience include:
Previous customer related experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesVisa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.