About this role
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist Support and value the contributions of all team members, creating trust and empowering our people Treat guests and team members from all cultural groups with respect, sensitivity and transparency.Be an advocate of ALL: Accor’s loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room moves Previous hotel front office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication, interpersonal and time management skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience Opera desirable not essential What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.