About this role
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.Take the initiative to add a personalized experience.Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling. Your experience and skills include:
Service focused personality is essential; experience is an asset.Prior experience working with Opera / Opera cloud or a related system.Fluency in English & Arabic; additional languages are a plus.Bachelors or diplomas/certifications are required.Worked in 5* Hotel or relevant experience is a must with in Hotel industry.Currently in UAE and willing to join immediately will be an advantage. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.