About this role
Supervise and Lead Housekeeping Staff:
Act as the head of the housekeeping department in the absence of the Executive Housekeeping Manager.Supervise and lead the housekeeping team to ensure cleanliness standards are upheld in guest rooms, public areas, and back-of-house areas.Delegate daily tasks and responsibilities to staff, ensuring efficiency and quality.Provide training, coaching, and feedback to housekeeping staff to improve performance.Quality Control and Inspections:
Monitor and inspect rooms and public areas to ensure cleanliness and adherence to property standards.Address guest complaints regarding cleanliness or housekeeping services, and take immediate corrective actions.Conduct quality control inspections and ensure proper maintenance of guest rooms and common areas. Inventory Management:
Oversee the management of housekeeping supplies, linens, cleaning products, and guest amenities.Ensure inventory is well-maintained and adequate for department operations, placing orders as necessary.Track and report on inventory usage and wastage to ensure cost-effective practices.Guest Services and Coordination:
Ensure all guest requests related to housekeeping services (e.g., extra towels, room cleaning) are handled promptly and professionally.Coordinate with other departments to ensure smooth operations, especially with front desk and maintenance teams.Handle special guest requests related to housekeeping and resolve any issues or complaints efficiently.Staff Scheduling and Labor Management:
Assist with the creation and management of housekeeping staff schedules to ensure appropriate coverage for shifts.Allocate resources based on occupancy and guest requirements, adjusting staffing levels when necessary.Manage labor costs by optimizing scheduling and performance.Health, Safety, and Hygiene Compliance:
Ensure the housekeeping team follows health and safety regulations and hygiene standards.Oversee the safe usage of cleaning chemicals and equipment, ensuring staff are trained in proper handling and safety protocols.Enforce cleanliness and safety procedures to maintain a safe working environment.Administrative Support and Reporting:
Assist with daily and weekly reporting, documenting departmental activities, including performance, inventory levels, and any incidents.Ensure that departmental budgets and expenses are monitored and remain within approved limits.Handle administrative duties such as maintaining records of supplies, work orders, and maintenance requests. Knowledge and Experience
Secondary / High school educationAdditional certification(s) from a reputable Hospitality Management school will be an advantageMinimum 6 years of Housekeeping experience with 3 years at a management levelExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPoint
Competencies
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times Key Goal:
Deliver good service