About this role
Greet and seat guests warmly, ensuring comfort and satisfaction throughout their visitPresent menus, take orders accurately, and serve food and beverages promptly with attention to detailMaintain table setup and cleanliness according to hotel standards and organizational guidelinesDevelop comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to provide informed recommendationsCoordinate seamlessly with kitchen and bar staff to ensure timely and accurate service deliveryHandle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating problem-solving abilitiesAdhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environmentAssist with billing procedures, cash handling, and payment processing while maintaining accuracy and integritySupport setup and breakdown for banquets, special events, and themed dining experiences
Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification1–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishmentExcellent communication and interpersonal skills with the ability to engage guests from diverse backgroundsStrong attention to detail, organizational abilities, and time management skills to handle multiple tasks during peak service periodsDemonstrated positive attitude, team spirit, and collaborative work ethicProficiency in cash handling, billing procedures, and POS (Point of Sale) system operationsPhysical stamina to stand for extended periods and move efficiently throughout the service areaConflict resolution and problem-solving skills with the ability to handle challenging situations with empathy and professionalismKnowledge of food safety, hygiene standards, and service protocolsPreferred: Multilingual abilities or experience with digital ordering systems