About this role
Coordinate opening and closing duties, ensuring all settings comply with departmental standards and proceduresSupervise junior team members and ensuring assigned tasks are completed on time and to departmental standardsManage restaurant reservations and cancellations in accordance with departmental procedures; reconfirm reservations daily via phone or emailTake food and beverage orders according to guest requirements and deliver services in compliance with departmental standardsUpsell and promote food and beverage offerings to maximise sales revenue; cross-sell other dining venues when requiredApply food safety and hygiene precautions in accordance with HACCP standardsHandle guest complaints and comments professionally and efficiently, reporting irregularities to managementOversee outlet operations in the absence of management and assist other outlets during peak periods as requiredAttend all briefings, meetings, and training sessions as assignedMaintain high standards of personal appearance, hygiene, and punctuality; wear clean and complete uniform at all timesPerform additional duties as assigned by hotel management
Diploma or Degree in Hotel ManagementAdditional certification(s) in Food & Beverage will be an advantageGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageMinimum 2 years of relevant experience in a similar capacityWorking knowledge of MS Excel, Word, & PowerPoint