About this role
Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotelEfficiently manage the check-in and check-out processes, ensuring accuracy and attention to detailHandle guest inquiries, requests, and complaints promptly and professionallyMaintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectivelyProcess room reservations, modifications, and cancellations using the hotel management systemManage cash transactions and maintain accurate financial recordsEnsure the front desk area is organised, clean, and presentable at all timesAdapt to changing priorities and handle multiple tasks simultaneously in a fast-paced settingManage and resolve overbooking situations and room type changes efficientlyCollaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness Education: Diploma Holder or Graduate in Hotel Management.
Experience: Fresher / 1–2 years as GSA
Skills: Excellent communication, interpersonal, and computer (PMS) skills.
Personality: Courteous, well-groomed, and guest-oriented.