About this role
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service. Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. Conduct regular inspections of all guest rooms / Public Areas. Identify training needs and train all Supervisors and Colleagues as required. Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. Address all guest concerns and react quickly, logging and notifying proper departments accordingly. Balance operational, administrative and Colleague needs.Follow departmental policies and procedures. Report necessary maintenance items. Follow all safety and sanitation policies. Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. Follows all policies and procedures ascertained by the hotel. Attend meetings and training sessions as required.Any additional duties assigned. Previous leadership experience required. Computer literate in Microsoft Window applications an asset. University/College degree in a related discipline an asset. Excellent communication and organizational skills. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all time. Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.