About this role
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Recreation Supervisor. The Recreation Supervisor reports to the Recreation Manager and is responsible for the day-to-day operation of the hotel’s recreation facilities and programs, including pools, beach, spa, golf, and kids’ camp areas. This role ensures a safe, clean, and engaging environment for guests while supporting the Recreation Manager in delivering exceptional guest experiences. The Recreation Supervisor leads and mentors the Recreation team, monitors operational standards, and contributes to program development.
Key Responsibilities
Operations & Safety
Oversee daily operations of all recreation facilities, including Beach Club, Spa Pool, Golf, Resort Pools, and Kids’ Camp areas.Ensure safety and cleanliness standards are maintained at all facilities through daily inspections and staff training.Monitor and enforce compliance with health, safety, and hygiene regulations in all recreation areas.Ensure the Recreation team has all resources, equipment, and guest amenities required to deliver high-quality service.Program Support
Support the Recreation Manager in developing and implementing recreational programs and activities.Recommend ideas and content for programs and events, including seasonal and holiday activities.Assist in monitoring guest participation and providing feedback for program enhancements.Team Leadership & Development
Supervise, mentor, and coach the Recreation team to maintain high standards of service and professionalism.Assign daily tasks and schedules, ensuring adequate staffing coverage for all recreation areas.Support performance management by providing feedback, coaching, and guidance to team members.Guest Experience
Handle guest inquiries, concerns, and complaints with professionalism and urgency.Ensure that all recreation activities are delivered with a focus on personalized, anticipatory service.Collaborate with other departments to ensure seamless coordination of recreation programs and guest experiences.Administrative Responsibilities
Maintain accurate records of program participation, equipment usage, and incident reports.Assist with inventory management, ordering supplies, and tracking equipment.Prepare daily or weekly reports as requested by the Recreation Manager.Other Duties
Perform additional duties as assigned to support the overall success of the Recreation department and resort operations. What we’re looking for:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·
Experience
Minimum 2+ years of experience in recreation, in a supervisory role.Education
Diploma or Bachelor’s degree in Recreation, Hospitality, Tourism, or a related field preferred.Competencies, Knowledge & Skills
Excellent customer service skills with a strong guest-focused approach.Ability to work independently and collaboratively across departments.Strong organizational, time management, and problem-solving skills.Ability to stand for extended periods, walk between facilities, and occasionally lift up to 25 lbs.High level of professionalism, integrity, and emotional intelligence.Personal Attributes, Culture & Values
Energetic, outgoing, and guest-focused.Approachable and confident in initiating guest interaction.Reliable, punctual, and committed to delivering luxury-level service.Positive attitude with a passion for creating memorable experiences.Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected.Create an environment where colleagues are empowered, supported and recognized.Circumstances
Flexibility to work various shifts, including evenings, weekends, and holidays.Ability to respond quickly and effectively in emergency situations.Swimming ability is an asset but not required. Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
Opportunities for growth and development, mentorship, and international mobilityHealth insurance, retirement savings plans, and comprehensive wellness programsWorldwide travel discounts and preferred rates across the Accor portfolioA supportive, inclusive culture grounded in respect, teamwork, and professional developmentStart your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.