About this role
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Attendant. Reporting to the Spa Manager, the Spa Assistant plays a key role in supporting the daily operations of Fairmont Southampton’s award-winning spa. This position is responsible for assisting with guest services, maintaining spa facilities, supporting therapists and reception operations, and ensuring the spa environment is consistently clean, calm, and welcoming. The Spa Assistant contributes directly to delivering a seamless and memorable guest experience in line with Fairmont and Accor luxury standards.
Key Responsibilities
Guest Service & Experience
Welcome spa guests warmly and assist with check-in, orientation, and general inquiries.Provide guests with information about spa facilities, services, amenities, and spa etiquette.Escort guests to changing rooms, relaxation areas, or treatment rooms as required.Ensure guest comfort at all times by anticipating needs and responding promptly and courteously to requests.Spa Operations & Support
Assist the Spa Manager and spa team with daily operational needs to ensure smooth spa operations.Support spa therapists by preparing treatment rooms, replenishing supplies, and ensuring rooms are properly set between treatments.Maintain cleanliness, presentation, and organization of all spa areas, including treatment rooms, relaxation areas, locker rooms, and reception spaces.Restock towels, robes, linens, beverages, and amenities throughout the day.Cleanliness, Safety & Standards
Ensure all spa facilities and equipment are cleaned and sanitized according to health, safety, and hygiene standards.Follow all spa policies, procedures, and safety regulations.Report any maintenance issues, safety concerns, or equipment malfunctions to the Spa Manager.Teamwork & Administrative Support
Work collaboratively with spa therapists, reception staff, and hotel departments to deliver a seamless guest experience.Assist with appointment scheduling, retail displays, and basic administrative tasks as needed.Support special spa events, promotions, and seasonal initiatives.Perform other reasonable duties as assigned by the Spa Manager. What will you bring to this role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·
Experience
Previous experience in a spa, wellness, hospitality, or customer service environment is preferred; luxury hotel or resort experience is an asset.Experience interacting with guests in a service-focused role.Education
High school diploma or equivalent required.Additional training or certification in hospitality, wellness, or customer service is an asset.Competencies, Knowledge & Skills
Excellent customer service and communication skills.Strong attention to detail with high standards of cleanliness and presentation.Ability to multitask and prioritize in a calm, professional manner.Ability to follow operational procedures, hygiene standards, and safety protocols.Comfortable working independently and collaboratively as part of a team.Personal Attributes, Culture & Values
Warm, welcoming, and professional demeanor.Reliable, adaptable, and service-oriented with a strong guest-first mindset.Positive attitude and willingness to support team members and spa operations.Embrace the Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedCircumstances
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, as required by operational needs.Physical ability to stand, walk, lift linens and supplies, and perform repetitive tasks throughout the shift. Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
Opportunities for growth and development, mentorship, and international mobilityHealth insurance, retirement savings plans, and comprehensive wellness programsWorldwide travel discounts and preferred rates across the Accor portfolioA supportive, inclusive culture grounded in respect, teamwork, and professional developmentStart your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.