About this role
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Manager. The Spa Manager is responsible for the day-to-day leadership and operational excellence of the spa, ensuring every guest receives a seamless, restorative, and memorable luxury wellness experience. This role drives service standards, team performance, revenue growth, and operational efficiency while upholding Fairmont brand values and the highest levels of hospitality.
Key Responsibilities
Leadership & Team Management
Lead, coach, and inspire the spa team (therapists, attendants, and reception colleagues) to deliver consistent, personalized service excellence.Oversee recruitment, onboarding, scheduling, performance management, and ongoing development of spa colleagues.Foster a positive, collaborative, and high-performance culture that reflects Fairmont’s values of respect, integrity, and genuine care.Conduct regular team briefings, one-to-ones, and training sessions to maintain service standards and product knowledge.Guest Experience & Service Excellence
Ensure every guest interaction — from booking and arrival through treatment and departure — exceeds expectations and creates lasting loyalty.Maintain visible floor presence, engaging with guests, resolving concerns promptly, and elevating the overall spa experience.Champion personalized service, ensuring treatments and recommendations are tailored to individual guest needs and preferences.Monitor and act on guest feedback, online reviews, and quality scores to continuously improve the guest journey.Operations & Standards
Oversee the daily operations of the spa, including treatment rooms, relaxation areas, and retail spaces, ensuring they are consistently clean, well-maintained, and presentation-ready.Uphold rigorous hygiene, safety, and brand standards at all times.Manage spa scheduling systems to optimize utilization, minimize wait times, and maximize revenue opportunities.Coordinate seamlessly with other hotel departments (Front Office, Housekeeping, F&B, Membership, etc.) to deliver an integrated guest experience.Revenue, Retail & Financial Performance
Drive spa revenue through effective team leadership, treatment sales, retail performance, and package/upsell opportunities.Monitor daily, weekly, and monthly financial performance against targets; identify opportunities to improve productivity and profitability.Manage inventory of professional products, retail stock, and operational supplies, ensuring accurate stock control and cost efficiency.Support the development and execution of seasonal promotions, membership offers, and spa packages in collaboration with the Director, Spa and commercial teams.Training, Quality & Continuous Improvement
Ensure all colleagues are fully trained on treatment protocols, product knowledge, service standards, and brand guidelines.Maintain and audit treatment quality, service delivery, and operational processes, implementing improvements where needed.Stay current with wellness trends, competitor offerings, and best practices to keep the spa experience fresh and relevant.Support the Director, Spa with strategic initiatives, special projects, and the continuous elevation of the spa offering.Compliance & Reporting
Ensure full compliance with health & safety regulations, spa licensing requirements, and Fairmont brand standards.Maintain accurate operational records, guest feedback logs, and performance reports.Provide regular updates and insightful reporting to the Director, Spa on team performance, guest satisfaction, revenue trends, and operational issues. What will you bring to this role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Experience
Minimum three to five years of progressive spa, wellness, hospitality, or resort management experience.Previous leadership experience within a luxury spa, hotel, resort, or wellness environment preferred.Proven experience leading teams, driving service excellence, and managing operational performance.Demonstrated experience managing departmental budgets, revenue generation, retail sales, and expense controls.Experience with spa booking systems, scheduling platforms, and performance reporting tools preferred.Education
Degree, diploma, or certification in Hospitality Management, Business Administration, Wellness Management, or a related field preferred.Relevant spa, wellness, or leadership certifications are considered an asset.Additional training in luxury hospitality, customer experience, or people leadership is desirable.Competencies, Knowledge & Skills
Strong leadership and team development capabilities.Exceptional guest service and relationship management skills.Excellent communication, interpersonal, and conflict-resolution abilities.Strong business acumen with the ability to analyze financial and operational performance.Excellent organizational and time-management skills with attention to detail.Ability to multitask, prioritize competing demands, and perform effectively in a fast-paced environment.Strong problem-solving and decision-making capabilities.Proficiency in Microsoft Office applications and spa management systems.Knowledge of spa operations, wellness trends, treatment standards, and luxury service expectations.Personal Attributes, Culture & Values
Passionate about wellness, luxury hospitality, and creating memorable guest experiences.Professional, approachable, and highly service-oriented.Positive, motivating leader who inspires trust, accountability, and teamwork.Demonstrates integrity, discretion, and sound professional judgment.Embrace the Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respected.Create an environment where colleagues are empowered, supported and recognized.Circumstances
Flexibility to work varied shifts, including evenings, weekends, and holidays based on operational requirements.Ability to be present throughout the spa operation and respond to business needs as required.Ability to stand and walk for extended periods while overseeing operations.Comfortable working in a luxury wellness environment that requires professionalism, discretion, and exceptional attention to detail. Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
Opportunities for growth and development, mentorship, and international mobilityHealth insurance, retirement savings plans, and comprehensive wellness programsWorldwide travel discounts and preferred rates across the Accor portfolioA supportive, inclusive culture grounded in respect, teamwork, and professional developmentStart your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.