About this role
Your responsibilities will include:
Assist and oversee the day-to-day operations of the Front Office team.Supervise and monitor team members with true leadership ability that motivates the entire team.Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.Process and assist with check-in and check-out of guests when needed.Respond to and coordinate emergency situations. The requirements and skills for the job will be:
Relevant experience in the hotel industry.Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft OfficeGuest obsessed focus with the ability to be flexible in a fast paced and dynamic environmentAbility to navigate through change and provide quick thinking solutions should problems ariseLeadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departmentsClear and confident communication skills – both written and verbal Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.