About this role
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Laundry Supervisor. Reporting to the Executive Housekeeper, the Laundry Supervisor is responsible for overseeing the daily operations of the laundry department at Fairmont Southampton. This role ensures that all hotel and guest laundry is processed efficiently and to the highest quality standards in accordance with Fairmont and Accor brand expectations.
The Laundry Supervisor leads and supports the laundry team, maintains equipment and supply standards, ensures compliance with health and safety regulations, and responds professionally to guest inquiries related to laundry services. This position plays a key role in supporting overall housekeeping operations and guest satisfaction.
Key Responsibilities
Laundry Operations & Quality Standards
Oversee daily laundry operations, including washing, drying, pressing, folding, and timely distribution of hotel and guest laundry.
Ensure all linen, uniforms, and guest garments are handled and processed according to Fairmont and Accor quality and care standards.
Monitor workflow, turnaround times, and productivity to support operational efficiency.
Conduct regular quality checks to ensure cleanliness, presentation, and fabric care standards are consistently met.
Team Leadership & Supervision
Supervise, train, and support laundry attendants to ensure consistent performance and adherence to procedures.
Assign daily tasks and responsibilities, ensuring appropriate coverage and workload distribution.
Provide ongoing coaching, guidance, and performance feedback to team members.
Promote a positive, professional, and safety-focused working environment.
Supplies, Equipment & Safety
Order, monitor, and maintain appropriate levels of laundry supplies, including detergents, chemicals, and consumables.
Ensure laundry equipment is operated correctly and maintained in a clean, safe, and efficient condition.
Report equipment malfunctions and coordinate with Engineering for timely repairs and preventative maintenance.
Ensure full compliance with health, safety, and chemical handling procedures at all times.
Guest Service & Communication
Respond promptly and professionally to guest inquiries, requests, and concerns related to laundry services.
Work closely with Front Office and Housekeeping teams to resolve guest issues efficiently and maintain service standards.
Support service recovery efforts when required to enhance guest satisfaction.
Collaboration & Administrative Support
Work closely with Housekeeping leadership to align laundry operations with room turnover and operational priorities.
Maintain accurate records related to laundry operations, supplies, and departmental needs.
Ensure compliance with hotel policies, procedures, and internal controls.
Perform other reasonable duties as assigned to support housekeeping and hotel operations.
What will you bring to this role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·
Experience
Minimum of 2 years’ experience in laundry operations or a related housekeeping support role, preferably in a hotel or hospitality environment.
Prior supervisory or lead experience is an asset.
Education
High school diploma or equivalent required.
Competencies, Knowledge & Skills
Strong understanding of laundry operations, equipment usage, and fabric care standards.
Demonstrated leadership and team supervision skills.
Excellent organizational and time-management abilities.
Strong communication and guest service skills.
Ability to work independently while collaborating effectively with other departments.
Ability to follow and enforce safety procedures and operational guidelines.
Personal Attributes, Culture & Values
Detail-oriented with a strong commitment to quality and consistency.
Reliable, adaptable, and able to work effectively under pressure.
Professional, approachable, and service-oriented.
Proactive problem-solver with a positive attitude.
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized
Circumstances
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, based on operational needs.
Physical ability to stand, walk, lift, and perform repetitive laundry tasks throughout the shift.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
Opportunities for growth and development, mentorship, and international mobilityHealth insurance, retirement savings plans, and comprehensive wellness programsWorldwide travel discounts and preferred rates across the Accor portfolioA supportive, inclusive culture grounded in respect, teamwork, and professional developmentStart your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team