About this role
We are seeking a friendly and professional Receptionist to join our team in Istanbul, Türkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.
Greet and welcome guests in a warm and professional mannerHandle check-ins and check-outs efficiently, ensuring all bills are accurateAnswer phone calls, respond to emails, and manage guest inquiries and requestsProvide information about local attractions, restaurants, and events to enhance guest experiencesCoordinate with other departments to fulfill guest needs and resolve any issuesManage reservations and assist with overbooking situations when necessaryProcess payments and handle cash transactions accuratelyMaintain a clean and organized reception areaAssist with administrative tasks such as filing, data entry, and report generationEnsure compliance with safety and security procedures Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuableStrong customer service orientation with a friendly and professional demeanorPrevious experience in hospitality or a similar customer-facing role is preferred but not mandatoryProficiency in Microsoft Office Suite and ability to learn hotel management software quicklyExperience with Opera PMS is an advantageExceptional organizational skills with the ability to multitask and prioritize effectivelyProblem-solving skills and the ability to remain calm under pressureFlexibility to work in shifts, including weekends and holidays if requiredBasic math skills for handling financial transactionsExcellent phone etiquette and professional appearanceAbility to work collaboratively in a team environmentKnowledge of the hospitality industry and local area is a plus