About this role
ALL about the role:
Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:
Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all reservation requests, changes, and cancellations with different channelsIdentify guest reservation needs and determine appropriate room typeExplain guarantee, special rate, and cancellation policies to callersAccommodate and document special requests Follow sales techniques to maximize revenue Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Finance policies Troubleshoot and resolve guest issues or escalate/refer to appropriate department ALL about you:
Experience with OPERA property management system or similar Relevant experience in a similar roleExperience with Groups is advantageousService oriented with an eye for detailConfident & articulate communication, relationship & networking skillsTime management skills with the ability to multitask Entrepreneurial spirit with drive, ambition & high level of energyPassion for hospitalityExperience in the Hotel Industry Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5500 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.