About this role
How your day looks like:
Greet arriving guests and retrieve their luggageEscort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfortTransport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted forEnsure that luggage has been stored safely according to prescribed proceduresEnsure that the luggage storage area is kept clean and tidy at all timesInform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’Be fully aware of what functions are going on in the hotelProvide gracious, attentive, and friendly service