About this role
Job Purpose:
To support the smooth and efficient operation of the hotel bar, ensuring excellent guest service, high operational standards and a positive team environment.
Key Responsibilities:
Lead and support the bar team during daily operations and service.Ensure guests receive friendly, professional and efficient service.Assist with opening and closing procedures, including cash handling and stock checks.Maintain high standards of cleanliness, Presentation, hygiene and health & safety.Prepare and serve drinks in line with hotel standards and responsible service requirements.Monitor stock levels and minimise waste and breakages.Train, coach and support team members to improve performance and service standards.Deal confidently with guest requests, feedback and complaints.Ensure all bar procedures and hotel policies are followed.Support the F&B Manager with the smooth running of the department and act as a role model for the team. Key Skills & Experience:
Previous bar or F&B experience preferred.Strong customer service and communication skills.Confident, organised and able to lead a team.Good knowledge of drinks and bar service.Ability to work under pressure in a busy hotel environment.Professional attitude with a strong focus on guest satisfaction. Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )