About this role
Job Title: Nightshift Reception Team Member
Hourly Rate: £13.25 per hours
Hours: 169 hours per month (monthly rota)
Shift Pattern: 22:50pm till 07:10am
As our next Reception Team Member, you…
Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.
Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.
This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.
As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.
Your experience and skills include:
Service-focused personality is essentialProven customer service experience in a hospitality or similar fast-paced environmentExcellent communication and interpersonal skills with the ability to engage guests professionallyProficiency with hotel management systems and general IT literacyFlexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)Strong problem-solving abilities and a proactive can-do attitudeAbility to remain calm and organised when managing multiple tasks simultaneouslyAttention to detail and commitment to maintaining high standards of serviceTeam player mentality with the ability to collaborate effectively with colleaguesFluency in English (as mentioned, this is essential for guest interaction)Professional appearance and demeanour befitting a hotel reception environmentPrevious experience using Opera CloudPrevious experience in Hotels is preferred
One more thing…
By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.