About this role
We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage outlet in Visakhapatnam, India. In this role, you will be the face of our establishment, delivering exceptional service that consistently exceeds guest expectations. You will work collaboratively with our team to maintain the highest standards of hospitality while ensuring every guest enjoys a memorable dining experience. Your attention to detail, positive attitude, and commitment to excellence will be instrumental in creating a welcoming atmosphere and supporting our operational goals.
Welcome guests with warmth and professionalism, providing exceptional service throughout their dining experiencePrepare and maintain dining areas according to hotel standards, including table setup, cleanliness, and mise-en-place organizationDeliver knowledgeable menu suggestions and food and beverage recommendations, demonstrating thorough understanding of dish composition, preparation methods, and accompanimentsExecute the correct sequence of service as outlined in Standard Operating Procedures, ensuring smooth and efficient service flowHandle cashiering responsibilities accurately and professionally, managing transactions in accordance with established policiesClear and reset tables promptly after service, maintaining cleanliness and organization throughout mealtimeTransport soiled dishes and service items to the kitchen and steward area, following proper placement proceduresClean and polish glassware, silverware, and other service equipment to maintain presentation standardsReplenish linens, operating equipment, and supplies at the service station to ensure uninterrupted serviceRespond flexibly to fluctuations in guest numbers, special events, and varying service demandsMaintain excellent personal grooming and appearance standards at all timesCollaborate with team members to meet departmental targets and support overall restaurant operationsAddress guest concerns with empathy and resolve issues promptly to ensure satisfactionPerform closing duties, including cleaning and tidying restaurant and preparation areasContribute to a positive, inclusive team environment through professional communication and cooperative behavior **Required Skills:**
Exceptional customer service and interpersonal skillsStrong communication abilities in English; multilingual capabilities are preferredAbility to work efficiently in fast-paced, high-volume environmentsAttention to detail and organizational skillsTeamwork and collaborative mindsetFlexibility and adaptability to changing work situationsPositive attitude and resilienceBasic cash handling and transaction managementPhysical stamina to stand for extended periods and perform manual tasksProblem-solving and decision-making abilitiesTime management and prioritization skills**Preferred Experience:**
Previous experience in food and beverage service or hospitality industryExperience in guest-facing roles within a restaurant or hotel settingFamiliarity with restaurant operations and service standardsKnowledge of food safety and hygiene practices**Education/Certifications:**
High school diploma or equivalentHospitality or food service training certification (preferred)Food safety and hygiene certification (preferred)**Domain Expertise:**
Understanding of food and beverage service standards and protocolsKnowledge of guest satisfaction principles and service excellenceFamiliarity with restaurant equipment and service tools