About this role
The Spa Executive is responsible for directing all aspects of spa operations, ensuring the highest standards of service delivery, and maintaining financial viability. This role demands strategic leadership, operational excellence, and accountability across all spa departments.
Financial Management:
Maintain the facility in optimal condition whilst adhering strictly to the operations budgetImplement rigorous controls over payroll and departmental expensesOperational Leadership
Ensure consistent client comfort and satisfaction through direct oversight and quality assuranceMaintain appointment punctuality and conduct post-appointment reviewsUphold rigorous cleanliness and organisational standards across all work areasManage inventory of massage oils, towels, sheets, and essential supplies with precisionDemonstrate professional excellence in all interactions with members and guests, addressing facility inquiries with competenceExecute all Body Treatments to the highest standardMonitor and implement current industry trends in body treatmentsMaintain all required professional licences and certificationsReport equipment malfunctions to the Operations Manager promptlyProvide support across all spa departments including Fitness, Facility Operations, Front Desk/Reception, and Retail as requiredStrategic Development
Develop and promote bespoke spa programmes for conference groupsConduct competitive analysis of location, services, pricing, and promotional strategiesPrepare and maintain service operations manualsFacilitate the development and implementation of staff training programmesConduct regular in-services on accepted techniques, programmes, and proper equipment and product usageProvide comprehensive facility tours for prospective clients and membersEngage in strategic meetings with product vendorsGuest Service Standards
Maintain peak operational and cleanliness standards throughout the facilityPrioritise guest and member satisfaction through adherence to safety and service standardsAdministrative Oversight
Implement efficient scheduling systems for all Massage TherapistsMonitor and control departmental payrollDevelop and enforce comprehensive Standard Operating ProceduresEnsure compliance with hotel and provincial regulations through accurate record-keepingConduct selection interviews for new hiresLead weekly and monthly Massage departmental communication meetings and represent the Massage Therapy team in weekly Spa departmental meetings