About this role
DUTIES AND RESPONSIBILITIES
Provide administrative and logistical support for all training functions.Help prepare training materials, presentations, manuals, and SOP documentation.Maintain accurate training records, attendance logs, and employee development files.Support employee engagement activities.Coordinate training schedules with department heads and employees.Support the Training Manager in identifying training needs and development gaps.Ensure training rooms and materials are properly prepared and organized.Assist in tracking compliance with mandatory training programs (safety, service, brand standards).Promote a positive learning culture aligned with FAENA standards.Ensure all training activities reflect luxury hospitality expectations and brand values.Assist in updating training content to reflect operational changes and service enhancements. QUALIFICATIONS DESIRED
Bachelor’s degree or diploma in Hospitality Management, Human Resources, Education, or related field preferred.1-2 years of experience in training, learning & development, or hospitality operations.Previous experience in a luxury hotel or resort environment is an advantage.Basic understanding of training delivery, onboarding, and service standards.Proficiency in English and Arabic; additional languages are an advantage.Familiarity with hospitality SOPs and guest service standards preferred. SKILLS
Good organizational and coordination abilities.Attention to detail and accuracy in maintaining records and documentation.Strong interpersonal skills and ability to work with diverse teams.Ability to follow instructions and support senior trainers effectively.Positive attitude and passion for learning and development.Strong teamwork and collaboration skills.Ability to multitask and manage time effectively.Adaptability in a fast-paced luxury hospitality environment.Commitment to maintaining high service and training standards