About this role
Welcome and support guests, visitors, and staff with professionalism and genuine hospitalityManage incoming and outbound communications using our multi-line phone system, ensuring prompt and accurate responsesShare information about our services, promotions, rates, and facility policies with clarity and enthusiasmCoordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service deliveryMaintain accurate records through data entry, message logging, and administrative support
At least 1 year of experience in a guest-facing or communication role within the hospitality industry (or similar customer service environment)Excellent communication skills in English; fluency in additional languages is a wonderful bonusStrong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressureComfortable with computer systems, including experience with or willingness to quickly learn Opera SystemA genuine passion for delivering outstanding customer service, with a positive outlook and collaborative spirit
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS