About this role
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Manager.
The Housekeeping Manager is responsible for leading the housekeeping operation across the two properties, ensuring exceptional standards of cleanliness, presentation, guest comfort, service, and operational efficiency. The role requires strong leadership, attention to detail, and close coordination with Front Office, Engineering, Laundry, and other departments.
Key Responsibilities:
Lead and manage daily housekeeping operations across guest rooms, suites, public areas, and back-of-house areasEnsure all rooms and public areas consistently meet Raffles and Fairmont luxury service and cleanliness standardsSupervise, coach, motivate, and develop housekeeping supervisors, room attendants, housepersons, and other team membersPlan staffing, schedules, room assignments, daily workload, and departmental prioritiesConduct regular inspections of guest rooms, suites, public areas, VIP rooms, and turn-down serviceCoordinate closely with Front Office to ensure accurate room status and timely room readinessMonitor and control housekeeping inventory, including linen, amenities, cleaning supplies, chemicals, and equipmentCoordinate with Engineering to report and follow up on maintenance issues and room defectsHandle guest requests, complaints, preferences, and service recovery in a professional mannerEnsure compliance with hotel standards, health and safety regulations, hygiene, sanitation, and fire safety proceduresSupport recruitment, onboarding, training, performance management, and development of housekeeping colleaguesMonitor departmental productivity, quality standards, operational KPIs, and cost controlImplement deep-cleaning schedules, preventive maintenance programs, and continuous improvement initiativesMaintain effective communication and coordination with Front Office, Engineering, Laundry, and other hotel departmentsEnsure proper handling and control of lost and found itemsPromote teamwork, employee engagement, and a positive service cultureSupport sustainability initiatives and minimize wastage of water, energy, chemicals, and suppliesEnsure consistent delivery of exceptional guest experiences in line with Raffles and Fairmont brand standards What will you bring to this role?
Bachelor’s degree or diploma in Hotel Management, Hospitality Management, or a related fieldMinimum 3–5 years of housekeeping experience in a luxury hotel environment, with supervisory or management experiencePrevious experience in a five-star or luxury hospitality property is highly preferredStrong knowledge of housekeeping operations, room inspections, cleaning standards, and luxury guest serviceProven leadership, team management, coaching, and training skillsExcellent communication and interpersonal skillsStrong organizational, planning, and problem-solving abilitiesGood knowledge of health, safety, hygiene, and sanitation standardsExperience with housekeeping systems and hotel property management systemsStrong understanding of inventory management, cost control, and departmental budgetingAbility to work under pressure in a fast-paced luxury hotel environmentStrong attention to detail and commitment to qualityProficiency in English; additional languages are an advantagePrevious experience in Qatar or the Middle East is an advantageEmbrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactionsFoster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.