About this role
We invite you to join the world of luxury hospitality at Fairmont Heritage Place Ghirardelli Square as our new Housekeeping Manager. Reporting to the Director of Residences, the Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests and colleagues at Fairmont Heritage Place, Ghirardelli Square. Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests. As Housekeeping Manager, you will work in conjunction with Housekeeping, Engineering, and Residence Services team to turn moments into special memories.
Key Responsibilities
Consistently offer professional, friendly, and engaging serviceLead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followedActively engaging on the floor, closely supervising operationsMaintaining all residences and public areas, plus Heart of the House ensuring that the highest standards of cleanliness are metAssist in recruitment, training and learning & development of our housekeeping team.Ensure tools and equipment are in good working orderRegularly conduct monthly linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in departmentEnsure and assist with the consistent delivery of performance appraisals, recognition, incentive programs and monthly department meetings.Create and distribute schedules on a weekly basis, while complying with the CBATrack attendance and manage timekeeping dailyOversee payroll management and ensure timelines are followed for payroll processingConduct monthly departmental meetings and ensure execution of Annual MIPP Training program.Conduct all union-related biddings throughout calendar year as required by CBAOwnership of regular inspections and Standards Audits of storage areas, guestrooms and public spaces.Manage Deep Cleaning/Preventative Maintenance ProgramManage Lost & Found ProgramOversee team shift checklists to ensure task completionEnsure compliance with all SOPsFollow all safety policies and maintain accurate SDS bindersFollow departmental policies and proceduresOther duties as assigned Qualifications
Previous leadership experience in a hospitality setting requiredExperience in residential management and housekeeping preferredUniversity/ College degree in a related discipline preferredComputer literacy in Microsoft office requiredExcellent written and oral communication skillHighly responsible and reliableStrong interpersonal and problem-solving abilitiesAbility to work well under pressureAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on owner and guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shiftFrequent verbal communication that requires speaking, hearingFrequent written communication that requires typing, reading, writingOccasional kneeling, pushing, pulling, lifting 50 lbs and moreWhat will you bring to this role?
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized Salary Range: $82,000 - $98,000 based on experience/qualifications, plus benefits, bonus elgibible
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. Additional benefits include complimentary uniforms and dry cleaning, fitness center access, and special offers throughout Ghirardelli Square. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.