About this role
Supervises guest welcoming operations and rooms sales carried out by his/her teamIs in charge of coordination the teamOrganizes guest arrivals and departures with the teamEnsures that guests' requests take priority in the team's workEnsures that services meet guests' expectationsOn starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receiptsPrepares the arrivals and departures list and VIP listKeeps track of the standard of services delivered, based on guest comments and quality auditsSupervises the receptionists' checklistSupervises the management of debtors, group and individual guest invoicing and cash operationsEnsure internal procedures are duly applied Diploma or Degree preferably in hospitality or related fieldPrevious experience as a Team Leader or Duty ManagerComputer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologiesEnglish is mandatoryThai language is a strong advantage,A 3rd language would be a plus including Russian, Mandarin or German • Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.