About this role
We are seeking an experienced and decisive Multi-site Front Office Team Leader at Ibis and Novotel to join in Reading, United Kingdom. In this leadership role, you will oversee front office operations across multiple locations, ensuring consistent service excellence and operational efficiency. You will lead, mentor, and develop a team of front office professionals while maintaining the highest standards of customer service and organizational compliance. This position requires a professional and motivational leader who can effectively manage diverse teams and drive performance across all assigned sites.
Lead, supervise, and manage front office teams across multiple locations, fostering a culture of excellence and accountabilityDevelop and implement standardized operational procedures and best practices across all sites to ensure consistency in service deliverySupport Manager on staff recruitment, onboarding, training, and performance reviews to build and maintain high-performing teamsMonitor team performance metrics, analyze data, and implement corrective actions to meet organizational targetsCoordinate scheduling, resource allocation, and workload distribution across multiple locationsEnsure compliance with company policies, health and safety regulations, and customer service standards at all sitesManage customer inquiries and resolve escalated issues with professionalism and efficiencyCommunicate effectively with senior management, providing regular updates on operational performance and team developmentIdentify training needs and deliver coaching to enhance team skills and career developmentMaintain accurate records, documentation, and reporting systems for all front office operationsFoster a collaborative and supportive work environment that promotes employee engagement and retention Proven experience in front office operations management or similar customer-facing roleDemonstrated leadership experience managing teams across multiple locations or sitesStrong organizational and time management skills with the ability to prioritize competing demandsExcellent interpersonal and communication skills, both written and verbalProficiency in staff scheduling, performance management, and conflict resolutionCustomer service excellence with a commitment to delivering exceptional experiencesAbility to analyze operational data and implement process improvementsProficiency with front office management systems and Microsoft Office applicationsProblem-solving mindset with the ability to make decisive decisionsFlexibility and adaptability in a fast-paced, multi-site environmentPreferred: Experience with budget management and financial reportingPreferred: Knowledge of hospitality or corporate reception industry standardsPreferred: Experience with customer relationship management (CRM) systems Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personalityYou must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.Due to high volume of applications, we will contact only the successful candidates for the next stage.