About this role
We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager.
Responsibilities
Reporting to the Director of Revenue Management, responsibilities and essential job functions include, but are not limited to the following:
Responsible for entire pre-arrival Guest JourneyEstablish and maintain effective communication processes with all hotel departmentsResponsible for day-to-day operations of the department and ensures adequate coverage for all aspects of the reservations functionMaintain and develop departmental standards to achieve and maintain a 5-star/5-diamond Reservations DepartmentSupervises, schedules, trains, coaches and counsels’ colleagues of departmentActs as main liaison between the Global Reservations Center and the Fairmont Grand Del MarAssist with taking incoming reservation calls as deemed necessary by call volumeHelps Executive Offices, Guest Experience team and Sales Office with VIP/High level reservationsEnsures proper implantation of, and maintains LQA and FORBES standardsReviews arrival reports and VIPS's to ensure all special requirements are met or exceededUpdates and maintains all department standards and procedures and modifies them according to business needs and trendsEffectively maximizes inventory levels during high occupancy/sold out nightsProcess weekly Travel Agency commissions and be the primary contact for any outstanding commissionsReconcile and process monthly Booking.com commissionsMonitor hotel detailed availability, balancing inventory proactively to eliminate and minimize oversell in room categoriesPrepares monthly reservations agent productivity report including call conversion, revenue booking performance , outbound call revenue report by each individual Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowermentMonitors and provides feedback on weekly/monthly labor expensesAssist Director of Revenue Management with maintaining all rate codes in the Property Management system (Opera) to ensure rate accuracy and availability for bookingsEnsures all reservations, including internal requests, GDS, Wholesalers, OTAs are entered into Opera in a manner that meets established standardsMaintains and updates the various InTouch templates to ensure accuracy of information provided to our incoming guestsWork closely with Group Housing Manager as it relates to Group reservations (when needed)Attend Group pre-cons in the absence of the Group Housing ManagerResponsible for performance management including one on one coach, counsel sessions and maintaining performance logsConduct yearly performance reviews and complete in timely mannerAssist with responsibilities during the absence of Director of Revenue ManagementOther duties as assigned by the Director of Revenue Management Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureMinimum of 3 years previous proven department head experience in Front Office/Reservations Operations of a luxury resortMust have the ability to handle a multitude of tasks and guest requestsKnowledge of Opera Property Management System an assetStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Physical Demands
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistanceStand, sit, or walk for an extended period of timePerform other reasonable job duties as requestedRequired Education and ExperienceHospitality industry experience preferredWage Information
The salary range for this position is $70,000- $75,000 USD
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What is in it for you:
Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteriaComplimentary on-site parkingHotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.Training & Development: Learning programs through our Academies designed to sharpen your skillsSocial Responsibility: Ability to make a difference through our Corporate Social Responsibility activitiesRecognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.Health and Retirement Benefits
All full-time employees are eligible for our comprehensive benefits package, which includes:
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)Eligible single Full-Time employees can enroll in a $0 premium health planLife and disability insurancePaid HolidaysAll Full-time and Part-time employees are eligible for:
Vacation and sick leave401(k) retirement plan with matching programEmployee Assistance Program (EAP)Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Applicants must be legally eligible to work the United States.