About this role
Operation
Greet and welcome all guests at the main entrance
Monitor and ensure smooth traffic flow at the driveway by directing cars and coaches accordingly
Report on incidents/accidents at driveway and redirect traffic flow when required
Assist guests with taxi requests and in loading, unloading and tagging of luggage for from taxi or luggage van
Coordinate parking lots for VIP guests and ensure they are duly received
Work hand in hand with car Valets to always ensure smooth traffic flow
Be well versed with all shuttle and taxi booking charges to provide accurate information to guests
Provide direction, information and/or assistance to guests as and when required
Maintain general cleanliness of the entrance and main door areas, ensure that they are free of obstacles
Be conversant with the events of the day and of daily Hotel activities
Try to remember individual guests’ names especially VIP, repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
Alert Security or Duty Manager of suspicious looking person(s) / articles
Assist Bellman in luggage duties when required