About this role
Front Office Supervisor
First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesCompetitive wages and benefitsWhat you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingConsistently offer professional, friendly and engaging serviceSupervise and train the Front Desk Agents to ensure all Fairmont standards and operating procedures are adhered toHandle guest concerns and react quickly, logging and notifying proper areasFollow department policies, procedures and service standards Your experience and skills include:
Previous guest service experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to work a variety of shifts, including mornings, evenings, weekends, holidaysPhysical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift Compensation: $29.62 per hour.
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.