About this role
Job Purpose
The Kids Club Supervisor supports the Kids Club Manager in overseeing daily Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children. The role focuses on supervising team performance, delivering exceptional guest satisfaction, and ensuring full compliance with health, safety, and brand standards. The Supervisor assumes leadership responsibility in the absence of the Kids Club Manager.
Key Responsibilities
Operations & Guest Experience
Supervise daily Kids Club activities to ensure smooth operations and the highest levels of guest satisfactionEnsure children remain supervised at all times and stay within designated Kids Club areasDistribute Kids Club programs and ensure parents/guardians complete all registration and emergency documentationMaintain cleanliness, organization, and safety of Kids Club facilities, toys, and equipmentCreate and support innovative, age-appropriate activities reflecting local culture and hotel offeringsPeople Supervision & Support
Supervise Kids Club and Teen Club Animators in line with company policies and proceduresSupport the Kids Club Manager in staff training, performance reviews, and corrective action plansConduct on-the-job coaching and ensure team compliance with operational and safety standardsAttend and actively contribute to Kids Club team meetingsHealth, Safety & Compliance
Ensure strict adherence to health, safety, and child-protection policiesVerify that all team members maintain valid First Aid certificationReport incidents accurately and submit required documentation according to company proceduresEscalate child health concerns promptly to enable Health Alert procedures when requiredCommunication & Coordination
Act as a liaison between Kids Club staff, management, and parents/guardiansKeep the Kids Club Manager informed of any unusual incidents, guest feedback, or operational challengesCollaborate effectively with other hotel departments to ensure seamless guest experiencesISO & Quality Compliance
Comply with all ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002), hotel policies, SOPs, and applicable legal requirementsActively participate in risk management, environmental sustainability, energy and water conservation, and continuous improvement initiatives Qualifications & Experience
High school diploma or equivalent required; degree in Early Childhood Education, Child Development, or a related field is preferredPrevious experience in childcare or recreational environments, ideally in a supervisory capacityKey Skills & Competencies
Strong leadership, supervision, and organizational skillsExcellent communication and interpersonal abilitiesAbility to design and lead engaging children’s activitiesKnowledge of child safety standards and best practicesHigh integrity, professionalism, and confidentialityCore Values & Expectations
Demonstrate sincerity, transparency, and accountabilityShow reliability, teamwork, and a positive attitudeCommit to hospitality excellence, innovation, and continuous improvementUphold all Rixos policies, procedures, and brand values What We’re Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits:
Competitive salary and performance-based incentivesAccommodation and meals providedOpportunities for professional growth within the Rixos and Accor networkAccess to world-class resort amenitiesRixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.