About this role
We are seeking a proactive and versatile Front Office All-Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across front office. You will be responsible for the check-in/check-out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires.
The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.
Opera Cloud knowledgeStrong verbal & non-verbal communication skillsStrong telephone etiquette Flexibility to work a rotating rosterFlexibility to work on weekends, nights, and public holidays.Excellent organisational and multitasking abilities.Ability to work independently and as part of a team. By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.