About this role
Join our prestigious hotel in the heart of Dubai, United Arab Emirates, as a Bellman and become an integral part of our guest experience team. We are seeking a professional, friendly, and customer-focused individual to provide exceptional service to our discerning clientele in one of the world's most luxurious hospitality destinations.
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be askedAdhere to guest check-in and check-out procedures pertaining to baggage handlingWelcome guests at the main entrance with the greeting appropriate to the time of dayAssist arriving and departing guests by opening and closing car and taxi doorsMaintain a clean and tidy entrance, drive-way and lobbyGuide the guest to the Front Desk and wait behind the guest during the check-inBe familiar with hotel layour and memorize the preferred route for escorting guestsRoom the guest in accordance with hotel standardsBe familiar with the lift workings and emergency stairsProvide information to guests about the hotel facilities and servicesLearn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobbyHelp other employees in department, replacing them temporarily when necessaryKeep the baggage room clean and in orderUpon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staffUse the Duty Log to document matters of importanceArrange transport with the Airport Concierge and coordinate luggagePERSONAL ATTRIBUTES
Ability to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment Fluency in Arabic, both spoken and written, is preferredMinimum of 1 year experience in a similar role within the hospitality industryExcellent interpersonal and communication skills with a strong customer service orientationAbility to work collaboratively in a fast-paced, team-oriented environmentThorough knowledge of hotel facilities, services, and local attractionsProficiency in handling luggage and operating bell cartsFamiliarity with hotel management systems and safety proceduresPhysical fitness to stand for extended periods and lift up to 50 poundsFlexible schedule to accommodate varying shift patterns, including weekends and holidaysProfessional appearance and impeccable grooming standardsAbility to maintain composure and provide quality service in high-pressure situations What is in it for you:
Employee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the world