About this role
We are looking for a Night Audit/ Receptionist to join the Front Office Department at Novotel Melbourne on Collins:
Provide passionate, knowledgeable and friendly service to external and internal guests at all timesSupport the Night Manager with daily financial reconciliations and auditing tasksMaintain guest accounts and process check-ins, check-outs, and payments accuratelyPrepare and distribute reports to relevant departmentsManage reservation updates and ensure all guest details are accurately recordedUphold safety and confidentiality by following strict overnight security procedures Your experience and skills include:
The ability to work a flexible 7-day roster.Exemplary written and verbal communication skillsWell-presented with a natural ability to build rapport both in person and over the telephoneStrong focus and passion for hotel operationsSelf-motivated with positive and professional attitudeTime management skills with the ability to multitaskFlexible and able to embrace and respond effectively to change Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
RSA