About this role
Job Responsibilities:
Deliver exceptional guest service and ensure a memorable guest experience throughout their stay.Handle guest inquiries, requests, feedback and complaints professionally.Coordinate with relevant departments to ensure guest needs are met promptly.Assist with VIP arrivals, special requests, and guest engagement activities.Maintain accurate guest records and follow hotel service standards. Diploma/Degree in Hospitality, Tourism, or related field.Minimum 1 year of experience in Front Office, Guest Relations, or Customer Service.Good communication and interpersonal skills.Positive attitude with a strong guest-service mindset.Able to work shifts, weekends and public holidays.