About this role
We are seeking a highly organized, detail-oriented, and customer-focused Reservations Agent to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the vital link between our guests and our property, delivering exceptional service while managing reservations with precision and professionalism. If you're an enthusiastic individual with strong communication skills and a passion for hospitality, we'd love to hear from you!
Consistently deliver professional, engaging, and friendly service to all guests and clients across multiple communication channelsProcess room reservations efficiently and accurately for leisure, group, tour, and FIT (Free Independent Traveler) segments as assignedManage internal and external communications via email and telephone while monitoring reservations voicemail regularlyProduce and execute daily reports for assigned segments, auditing reservations and updating records as needed to ensure accuracyCollaborate closely with Sales, Front Office, and Accounting teams to ensure all client expectations are met and exceededHandle multiple priorities simultaneously while maintaining attention to detail and organizational excellenceAssist with duties across various reservations segments when required to support team objectivesPerform additional duties as assigned to support operational needs **Required Skills & Experience:**
Strong verbal and written communication skills with the ability to interact professionally with diverse clienteleProven analytical and organizational abilities to manage multiple priorities effectivelyProficient computer skills with working knowledge of Microsoft Word and ExcelExcellent customer service orientation with demonstrated empathy and problem-solving capabilitiesAbility to sit for extended periods and work flexible shifts, including split shifts and varied days off as neededStrong attention to detail and commitment to accuracy in all reservations and administrative tasksResilience and adaptability in a fast-paced hospitality environment**Preferred Qualifications:**
Previous reservations, sales, or hospitality industry experienceFamiliarity with Opera Property Manager System (PMS) or Central Reservations System (CRS)Knowledge of reservations and revenue management principlesMultilingual capabilities (Arabic and English preferred for the UAE market)Experience working in a hotel or resort environment