About this role
Primary Responsibilities
Concierge OperationAssist guests with all inquiries, both hotel and non-hotel relatedAttend shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsMaintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standardsConsult Log Book for information/requests left by outgoing shiftManage guests’ mails, messages, courier services and parcel postage as requested by guestsMaintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followedReceive telephone calls and take messages for guests who are outOther Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelMain Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Knowledge and Experience
Diploma in Tourism / Hospitality ManagementMinimum 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageCompetencies
Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times Role Benefits & Perks
Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification.Work with sector-leading IDeaS revenue management platform.Additional Information
This role requires:
Fluency in English and Arabic