About this role
Reporting to the Assistant Housekeeping manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceLead and supervise Room Attendants to ensure service standards are followed and overall cleanlinessHandle Guest concerns and react quickly, logging and notifying the proper areasActively participate in daily briefing, daily warm up and department meetings as requiredEnsure Room Attendants are informed daily about priorities in their sectionOngoing training, coaching and development of Colleagues to impact overall departmental moraleBuild strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)Follow departmental policies and proceduresReport necessary maintenance itemsFollow all safety and sanitation policiesOther duties as assigned Proficient in English (verbal & written) essentialHigh school diploma or equivalent/Post Secondary Education in hospitality or related field preferredMinimum 2 year experience in a supervisory capacity in a hotel Housekeeping environmentProven training skillsExperience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills requiredProactive with a meticulous eye for detailStrong organizational, supervisory and communication skillsAble to convey information and ideas clearlyAbility to evaluate and select among alternative courses of action quickly and accuratelyWork well in stressful, high-pressure situationsEffective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and GuestMust be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus