About this role
Provide hands-on leadership across all Food & Beverage outlets, ensuring the highest luxury service standards are consistently achieved.Lead, coach, train, and develop F&B teams to create memorable guest experiences.Drive guest satisfaction through active floor presence and direct guest interaction.Collaborate closely with Culinary, Sales & Marketing, Revenue, and Hotel Operations teams.Ensure efficient management of labor, costs, inventories, and profitability.Maintain and enhance F&B service standards, beverage programs, wine offerings, and cocktail experiences.Oversee outlet performance, budgets, forecasting, and financial results.Lead quality assurance initiatives and ensure compliance with health, safety, and hygiene standards.Develop innovative concepts, promotions, and guest experiences aligned with the Raffles brand. Previous experience as an Assistant Director of Food & Beverage for a minimum of 3 years within an ultra-luxury hotel or resort managing at least 4-5 food and beverage outlets, or prior experience as a hands-on Director of Food & Beverage.Demonstrated success in leading luxury restaurant, bar, and banquet operations.Strong operational leadership with a hands-on management style and visible presence on the floor.Extensive knowledge of Food & Beverage service standards and luxury guest expectations.Formal training and expertise in:Food & Beverage ServiceBar ServiceWine Knowledge (minimum WSET Level 2 or equivalent)Mixology and beverage program developmentStrong financial acumen with experience in budgeting, forecasting, and cost control.Exceptional leadership, coaching, and team development skills.Excellent communication and interpersonal skills.Fluent English communication skills; additional languages are an advantage. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.